Important Information
Policies
To help make your stay at The Stella Hotel & Ballroom in Kenosha as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies cover arrivals, access, animals, parking, and payments.
The policies at The Stella Hotel & Ballroom Kenosha cover arrival times, identification, payment authorization, animals, parking, building access, and reservation changes. Standard amenities include Wi-Fi and parking, while each room remains subject to its stated occupancy, bedding, accessibility features, and cancellation conditions.
- Check-In, Check-Out, and Minimum Age
Check-in begins at 4:00 PM, and check-out is required by 11:00 AM. The primary guest must be at least 18 years old and must present valid identification at arrival. Early check-in and late departure remain subject to availability.
- Payment, Authorization, and Cancellation
A payment card may be authorized at arrival for incidental purchases or potential room damage. Unused authorizations are released after departure, although the issuing bank may take additional time to remove the pending amount. Cancellation and prepayment terms vary by rate and should be reviewed before confirmation.
- Animal and Smoking Policies
Pets are not permitted inside the hotel, restaurant, café, or rooftop bar. Eligible service animals may be accepted under applicable accessibility requirements and should be discussed before booking. Guest rooms are smoke-free, and smoking is limited to permitted outdoor areas.
- Parking, Alcohol, and Building Access
Guests may use designated nearby lots and permitted street parking. Outside alcohol is allowed inside the reserved guest room but is not permitted in public areas, dining spaces, meeting rooms, the ballroom, or the rooftop bar. Exterior doors are locked at night, and registered guests use their room keycards for entry.
- Accessibility and Special Requests
A ramp provides wheelchair access at the main entrance, with accessible routes into dining areas. Accessible rooms, adapted bathrooms, particular bed types, early arrival, late departure, and specific room placement are subject to availability and should be confirmed before travel.